FAQ Page

Popular Questions

Frequenlty asked questions

Shipping

• Shop location: Rhodes, Greece (EU)
• Destinations: Worldwide!
• Shipping method: Only PRIORITY Registered Air Mail – Hellenic Post Office (ELTA.gr).
• DHL express worldwide
and the shipping cost is an average of places to which we ship.
• Once we have shipped it out, we will send you an email notification of your order status and a Tracking Number.
• We do not take any responsibility and we are not liable for misspelled or wrong addresses that you wrote.
• Registered mail for USA customers:
DHL Express will only attempt a delivery twice, so please make arrangements if you are unable to be there. If someone is not at the location to accept the package, it may be returned to sender after one attempt depending on the delivery service.

Handling Time – Customs

• Handling Time: After receiving your cleared payment, we need 0-8 business days (for sandals: 3-5 days, for bags: 5-10 days (this does not include the number of business days the shipping service will take to deliver the item to you). We will not send packages until payments appear to us as “cleared”.
• International customs: Usually, all orders are exempt from taxes and duties, but some countries may charge custom fees, so, please contact your local custom office for more information. Possible custom import taxes and duty fees are responsible by customers.

 

Refunds and Exchanges

My main privilege is to serve you. You can return the product within 14 days since the day you received it. In this case & if the item is in the same new condition, you ll be charged the below costs, unless an error was made by me.

# RETURN SHIPPING COSTS AND IMPORT CUSTOMS FEES ARE UP TO BUYER.

# IN CASE OF RETURN/EXCHANGE, YOU LL BE CHARGED THE ABOVE PRICES:

– SANDALS – BELTS – EXPRESS SHIPPING PRODUCTS –
RETURNS FROM EUROPE: 13€ – (FOR BAGS 23€)
RETURNS FROM UK: 20€ – (FOR BAGS 30€)
RETURNS FROM USA: 22€ – (FOR BAGS 32€)
RETURNS FROM NON EU: 22€ – (FOR BAGS 32€)

PLEASE CONTACT ME BEFORE YOU DECIDE TO MAKE A RETURN

Additional policies and FAQs

All our leather products are carefully handmade or hand finished, from natural materials one piece at a time. Because of this, there may be slight variations in the products. The product you receive may not be exactly identical to the one pictured. These small natural imperfections, which may be slight color, or shape give handcrafted items their innate soulful character and appeal. Our products are crafted by personaly by us and we take pride in producing superior quality items. We sincerely hope that you will enjoy each leather product as much as we enjoyed making it for you.

 

Estimate Shipping

We give our best to reach the shipping estimates.
Greek Post Shipping Estimate Dates
EU (5-25 DAYS)
NON EU (7-26 DAYS)
DHL Shipping Estimate Dates
EU (1-3 DAYS)
NON EUE (2-5 DAYS)

 

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